Questions about DocLauncher?

Getting Started Questions

How do I sign-up for an account?

When you are ready, go to our sign up page and fill out the information.  

Check out our Getting Started guide for more details.

How can I get the DocLauncher app?

DocLauncher app is available for iOS (iPhone and iPad) at iTunes and for Android at Google Play

How do I upload my documents?

DocLauncher offers three different ways to upload and share information with your team:

  • You can create your own content or copy information from preexisting content (i.e., PDF, Word document, or spreadsheet) and paste it into mobile-friendly sections in DocLauncher editor.

  • You can directly upload individual PDF files.

  • You can upload videos, too.

DocLauncher team members are available for help with large or complex documents.  Don’t hesitate to contact us at  Some jobs may require a fee.  

How do I add users?

You can enter users one at a time, or you can upload a spreadsheet of multiple users and create them all at once. 

Do all users have the same permission levels within my account?

You can set the access level for each user. DocLauncher has four permission levels:

  • Account owners have full access to all functions, plus account settings including billing.
  • Administrators have full content access and can manage users.
  • Editors can manage and deploy content and view tracking data.
  • Subscribers can only view content via website and mobile devices. Your team members will be your subscribers.

Does each person on my team have to come to this website and sign-up for DocLauncher?

Each member of your team will receive a welcome email with instructions to download the DocLauncher app and access his or her account. 

What are the technical requirements for using DocLauncher?

The DocLauncher System requirements:

  • The site works with all major browsers (Firefox, Chrome, Explorer, and Safari).
  • Although you can conduct administrative tasks from a mobile device, we recommend using a large screen browser for managing users and content.


The DocLauncher App requirements:

  • Our App is compatible with iOS and Android devices.
  • It requires 13.3 MB of storage for installation.
  • DocLauncher can also run offline which means your materials will still be accessible when you are not connected to the internet.  


Do I need to activate my account to see what the app is like?

We want you to get a feel for the app before activating your account.  All of the following will give you a better idea of how the app works:

  • On our About page, we have included a screenshot tour of the app.
  • Inside your own account, once you have input content, you can preview your information in your web browser to see how it would look and interact with it as you would in the app.
  • We offer live demos to show you around the app and answer any questions you may have.  You can contact us at to request a live online demo.

Content and Formatting Questions

Can I add our call schedule?

Yes, all you need to do is copy and paste it into the DocLauncher editor. If you need help, please don’t hesitate to contact us at or in the chat widget below.

Can we link out to other sites and documents?

DocLauncher allows you to create links to external resources, items on your network, and even other resources within the app.

Can we include PDFs?

Yes, you can use PDFs to share informational resources with your team.  DocLauncher allows users to download content to their mobile devices so those files can be accessed in areas with no coverage.  This way users are ensured access to important information when it is needed.


Can we include video?

Yes, you can upload videos to share with your subscribers.  DocLauncher allows users to download content to their mobile devices so those files can be accessed in areas with no coverage.  This way users are ensured access to important information when it is needed.

General Questions

What devices are supported?

We support all iOS and Android devices.

Security and Privacy Questions

Can I include patients' notes in the app?

DocLauncher is not rated for HIPPA and is not intended to be used for secure patient information. DocLauncher is intended for sharing procedural documents and team information.

Pricing, Billing and Payment Questions

How much does DocLauncher cost?

We offer Standard, Gold, and Platinum accounts. 

Standard ($50/month) includes:

  • 50 user logins
  • 10 GB pdf/video storage
  • 1 MB app content

Gold ($100/month) includes:

  • 100 user logins
  • 30 GB pdf/video storage
  • 3 MB app content

Platinum ($250/month) includes:

  • 250 user logins
  • 50 GB pdf/video storage
  • 5 MB app content

Custom plans are available. Please contact our sales team.

How do I manage my account billing and payments?

The account owner can update all payment information using the Billing section of the DocLauncher Account dashboard. 

What if I need to add more users?

The account owner can adjust the service level to allow access for more users when needed. You can also contact us for custom plans and pricing

What if I need to add more storage space?

The account owner can adjust the service level to obtain more storage space when needed. You can also contact us for custom plans and pricing

Do I have to sign a long term contract?

You can choose one of our pay-as-you go monthly pricing plans that does not require a long term contract.  You can cancel any time without penalty.

We also offer an Annual Package for a discounted rate. You have the option to renew or cancel at the end of every year.

What types of payment do you accept?

For monthly payments, we accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover Card and Diners Club.

If you choose to pay annually, we accept major credit cards as well as checks (we can invoice you with net 30 day terms.)

Do you offer discounts for non-profits?

Yes, please contact us at for more details.

Customer Support Questions

Can you provide training for our team?

Yes, we can.  Our staff is available for online training sessions.

Please email us at to schedule a training session.

What hours are you available?

We’re available Monday-Friday 9am-5pm CST.

What email address do I send customer support questions to?

Please send your questions to, or use the Contact Us page or use the chat window in the bottom-right corner of the web page. We’ll respond within 24 hours.

DocLauncher FAQ

More Questions?

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